AI Features Overview
KREDO provides AI-powered features that support learning, knowledge discovery, assessment creation, and content development. These features help learners reinforce their understanding, find information from configured knowledge sources, and engage with interactive learning experiences. They also assist authorized users in preparing assessments and creating learning content.
Some AI features are optional paid add-ons and may require additional licensing. Feature availability depends on the organization's configuration and subscription.
AI Features at a Glance
| Feature | Purpose | Availability |
|---|---|---|
| KREDO Chatbot | Retrieve information from documents uploaded to the AI Trainer Hub. | Optional paid add-on |
| AI Trainer Hub | Upload and manage documents used as the chatbot's knowledge source. | Associated with the KREDO Chatbot add-on |
| AI Assistant | Interact with the AI interface using supported text and voice controls. | Depends on enabled AI functionality |
| Memory Booster | Reinforce learning and support retention through AI-assisted activities. | Confirm access and licensing requirements |
| AI Assessment Creation | Assist authorized users in generating assessment content. | Confirm access and licensing requirements |
| Role Play | Support interactive, scenario-based learning. | Premium paid add-on |
| AI Video Creation | Support the creation of learning videos through the available video creation workflow. | Confirm current access and licensing requirements |
| AI Usage and Credits | Monitor AI credits, token consumption, activities, and usage statistics. | Where the relevant usage reporting is enabled |
AI Trainer Hub and KREDO Chatbot
The KREDO Chatbot enables users to retrieve information from documents uploaded to the AI Trainer Hub. It helps users find relevant information without manually searching through the uploaded documents.
The AI Trainer Hub allows authorized users to upload and manage the documents used as the chatbot's knowledge source.
Key Capabilities
- Upload supported PDF, PPT, and PPTX documents.
- View uploaded documents in the AI Trainer Hub.
- Delete documents that are no longer required.
- Assign uploaded content to all users or a selected group, depending on the available configuration.
- Submit text queries to retrieve information from the uploaded content.
- Use the chatbot to find relevant information from the configured knowledge source.
Important: The documented KREDO Chatbot uses content uploaded to the AI Trainer Hub as its knowledge source. It does not use the public web to retrieve answers.
Accessing AI Trainer Hub
- Log in to KREDO using an account with the required permissions.
- Navigate to Menu > Content Hub > AI Trainer Hub.
- Select Choose File and choose a supported document.
- Upload the document.
- Review the uploaded document in the list.
To remove an uploaded document, select the corresponding delete icon and confirm the action when prompted.
Using the KREDO Chatbot
- Open the KREDO Chatbot from the available interface.
- Enter a question about the uploaded learning content. If voice input is available, you can use the microphone.
- Submit the question.
- Review the response generated from the configured knowledge source.
The accuracy and usefulness of responses depend on the quality, relevance, and coverage of the uploaded documents.
AI Assistant
The AI Assistant provides an interactive interface for submitting prompts and reviewing AI-generated responses.
Key Capabilities
- Text input: Enter a prompt or question.
- Voice input: Use the microphone for voice input, where available.
- Voice Over: Listen to supported responses using the read-aloud option.
- Chat History: Access previous conversations and review their titles and recent activity.
- Response feedback: Use the Like option to provide feedback on a response.
- Window controls: Minimize, maximize, or close the assistant interface.
The available controls may depend on the AI functionality enabled for the user.
Using the AI Assistant
- Open the AI Assistant from the available interface.
- Enter a question or prompt in the input field.
- Submit the prompt and review the response.
- Use the available voice or response controls, if required.
- Access Chat History to revisit previous conversations, where supported.
Refer to the dedicated AI Assistant guide for detailed instructions on the available controls.
AI-Powered Memory Booster
Memory Booster is an AI-powered learning feature intended to help learners reinforce their understanding and retention of learning content.
It should be documented separately from the KREDO Chatbot because its purpose is learning reinforcement rather than retrieving information from the chatbot's configured knowledge source.
Purpose
- Support the reinforcement of learning concepts.
- Provide an additional way to engage with learning content.
- Help learners revisit concepts as part of their learning experience.
Additional Information to Document
Confirm the following details before publishing the complete user guide:
- How learners access Memory Booster.
- Whether Memory Booster is available within courses, assessments, or another learning area.
- Which content types are supported.
- How AI-generated memory activities or questions are presented.
- Whether learners can repeat activities or review previous attempts.
- Whether scores, feedback, or progress are recorded.
- Whether additional licensing or AI credits are required.
Note: The exact workflow and capabilities should be verified against the current KREDO interface before publication.
AI-Powered Assessment Creation
AI-powered Assessment Creation assists authorized users in preparing assessment content with AI. It is intended to reduce manual effort during assessment authoring.
Purpose
- Support AI-assisted assessment creation.
- Help authors prepare assessment questions.
- Streamline the assessment authoring process.
Additional Information to Document
Confirm the following details before publishing the complete user guide:
- How to access AI-powered assessment creation.
- Which inputs are required to generate an assessment.
- Whether assessments can be generated from uploaded documents, course content, topics, or other sources.
- Which question types and difficulty levels are supported.
- Whether authors can review, edit, regenerate, or delete generated questions.
- How to save and publish the completed assessment.
- How to assign the assessment to learners.
- Whether AI credits or additional licensing are required.
Review Before Publishing
AI-generated assessment content should be reviewed by the author for accuracy, relevance, clarity, and alignment with the intended learning objectives before it is published or assigned to learners.
Note: The supported question types, generation options, and publishing workflow must be confirmed with the product team.
AI-Powered Role Play
Role Play is a premium add-on designed to support interactive, scenario-based learning.
It provides a separate learning experience from the KREDO Chatbot and AI Assistant.
Purpose
- Support practice through role-play scenarios.
- Provide an interactive learning experience.
- Help learners engage with simulated situations.
Additional Information to Document
Confirm the following details for the dedicated Role Play guide:
- How to access Role Play.
- How to select or start a role-play scenario.
- How learners interact with the AI during a session.
- How to complete or exit a session.
- How feedback, evaluation, or results are presented, if supported.
- Any prerequisites, usage limits, or licensing requirements.
Refer to the dedicated Role Play guide for the complete workflow.
AI Video Creation
KREDO includes an AI video creation workflow for producing learning video content.
The dedicated guide should explain how authorized users access the feature, provide the required inputs, generate a video, review the output, and manage the resulting content.
Additional Information to Document
Confirm the following details before publishing the complete guide:
- How to access AI Video Creation.
- Which inputs are required to create a video.
- Whether users can select templates, avatars, voices, or languages.
- Whether generated videos can be edited or regenerated.
- Which preview, download, or publishing options are available.
- Whether generated videos can be added to courses or other learning assets.
- Any usage limits, credit requirements, or licensing restrictions.
Refer to the dedicated AI Video Creation guide for detailed instructions.
AI Usage and Credits
Where AI usage reporting is enabled, administrators can review AI consumption and activity information through the relevant profile or reporting interface.
Available Usage Information
The usage information may include:
- AI Credits Used: The credits consumed during the selected reporting period.
- AI Credits Allocated: The credits allocated to the organization or account.
- Token Usage: The AI tokens consumed.
- Active AI Users: The number of users actively using AI features.
- AI Activities: The number of recorded AI activities.
- Top AI Courses: Courses ranked according to the available AI usage metrics.
These metrics help organizations monitor AI adoption and understand consumption against their configured allocation.
Understanding Usage Metrics
AI credits and token usage are related but distinct measurements. Their relationship depends on the applicable AI service and commercial configuration.
Administrators should review the displayed reporting period, allocation, and usage values before interpreting the report.
Note: Credit allocations, token consumption, and usage limits depend on the organization's configuration and commercial agreement. Refer to the relevant account or usage report for current values.
Important Considerations
Before using KREDO's AI features, consider the following:
- Feature availability: AI features may require activation and additional licensing.
- Content access: Chatbot responses depend on the documents uploaded and the audience assigned to that content.
- Knowledge source: The documented KREDO Chatbot uses uploaded content rather than public web searches.
- Response quality: AI-generated responses should be reviewed for accuracy and relevance.
- Assessment quality: Authors should validate AI-generated assessment questions before publishing them.
- Usage and credits: AI interactions may consume credits or tokens according to the organization's plan.
- Content maintenance: Administrators should keep uploaded knowledge documents current and remove obsolete documents when appropriate.
- Data protection: Users should follow their organization's policies when working with confidential or personal information.
Troubleshooting
The following topics should be covered in the relevant feature guides.
| Issue | Recommended Check |
|---|---|
| AI feature is unavailable | Verify user permissions, feature activation, and licensing. |
| Document upload fails | Check the supported file type, file size limits, and upload requirements. |
| Chatbot cannot answer a question | Confirm that relevant information exists in the uploaded documents. |
| Voice input does not work | Check microphone permissions and browser support. |
| AI credits are exhausted | Review the organization's allocation and usage report. |
| Assessment generation fails | Verify the required inputs and any feature-specific limitations. |
| Role Play or video generation fails | Check access requirements and any displayed error messages. |
These are initial troubleshooting checks. The exact causes and resolutions should be confirmed against the product's actual behavior.
Related Guides
- AI Trainer Hub and KREDO Chatbot
- AI Assistant
- Memory Booster
- AI Assessment Creation
- Role Play
- AI Video Creation
- AI Usage and Credits
Additional Topics to Include in the Help Center
The following topics can be added after confirming the functionality and policies with the KREDO product team.
Access and Configuration
- Which roles can access each AI feature?
- How is each feature enabled or disabled?
- Are organization-level settings or prerequisites required?
- Which features require additional licensing?
AI Trainer Hub and Chatbot
- What are the file size and document quantity limits?
- Are there restrictions on document content or formatting?
- How long does document processing take?
- What happens when a document is replaced or deleted?
- How are group-level content permissions applied?
- What should users do when the chatbot cannot answer a question?
AI Assistant
- Which languages are supported?
- Are there limits on prompt length or conversation history?
- Can users rename, delete, or resume previous conversations?
- Which browsers and devices support voice input and read-aloud functionality?
Memory Booster
- Which learning activities are supported?
- How is content selected for memory reinforcement?
- Can learners repeat activities or review earlier attempts?
- Are learner progress and results recorded?
- How does Memory Booster differ from a standard assessment?
AI Assessment Creation
- Which question types and difficulty levels are supported?
- Can questions be generated from existing course content?
- Can authors edit and regenerate questions?
- Are answer keys, explanations, and scoring generated automatically?
- How are generated assessments saved, published, and assigned?
Role Play and AI Video Creation
- Which configuration options are available?
- Are there session, generation, or usage limits?
- Can users edit, regenerate, download, or share generated content?
- How are learning outcomes, feedback, and generated videos stored?
Security, Privacy, and Responsible Use
- How are uploaded documents and AI conversations stored?
- Who can access prompts, responses, and generated content?
- What data is sent to external AI service providers, if any?
- How long is AI-related data retained?
- What guidance should users follow when entering confidential or personal information?
Support and Troubleshooting
- AI feature unavailable or access denied.
- Document upload or processing failure.
- Chatbot unable to retrieve relevant information.
- Voice input or read-aloud not working.
- AI credit or token allocation exhausted.
- Memory Booster activity not loading or completing.
- AI assessment generation failure.
- Role Play or video generation failure.
Publish these additional details only after verifying the actual product behavior, available configuration, and approved organizational policies.