Menu

The Menu is the central navigation hub in KREDO. It provides access to the tools and features used to manage learning, communicate with users, configure the platform, and support learning activities.

Menu Features

Classrooms

The Classrooms feature provides a centralized way to create, organize, assign, and manage training sessions. Admins can also monitor learner participation and progress.

For more information, see Manage Classrooms.

Virtual Meetings

The Virtual Meetings feature allows you to conduct online sessions using Google Meet, Microsoft Teams, or Zoom.

You can:

• Schedule meetings for a selected date and time.
• Use different web conferencing providers.
• Generate separate organizer and attendee URLs for Zoom meetings.
• Automatically sync attendance.
• Send meeting reminders to attendees.
• Share meeting recordings with attendees and other users, based on organizational requirements.

For more information, see Manage Virtual Meetings.

Resources

The Resources feature allows you to upload and manage additional learning materials that can be assigned as standalone learning assets or included in learning journeys.

Supported file formats include:

.PDF, .MP4, .DOC, .DOCX, .MP3, .JPG, .OGG, .JPEG, .GIF, .PNG, .PPT, .PPTX, .XLS, .XLSM, and .XLSX.

KREDO also supports streaming videos from Vimeo. You can control whether learners can download an assigned resource or only view it.

For more information, see Resources.

Assignments Pro

Assignments Pro allows you to assign activities that require learners to demonstrate their understanding through different types of submissions, such as documents, videos, or audio files.

Managers or admins can evaluate submissions, assign grades, and provide feedback.

For more information, see Assignments Pro

Surveys

The Surveys feature allows you to collect feedback at different stages of a learner's journey.

You can create:

• Pre-surveys and post-surveys.
• Course-specific surveys.
• General surveys related to the learning platform and learning experience.

Survey results can be used to identify areas for improvement in learning programs and organizational initiatives.

For more information, see Surveys.

Content Hub

The Content Hub provides access to learning content from different sources. It includes LEAP (Learning Essentials Achievement Program) and External Content, allowing organizations to expand the range of learning resources available to users.

Based on organizational requirements, admins can add course details from supported content sources within KREDO.

For more information, see Content Hub.

Rewards

The Rewards feature allows admins to create rewards with thumbnails and descriptions. Rewards can represent items such as books, vouchers, devices, or other incentives defined by the organization.

KREDO can also integrate with external reward systems through APIs.

For more information, see Rewards.

Notifications

The Notifications feature helps users stay informed about pending activities and important updates.

KREDO also supports integrations with platforms such as Slack for additional notification capabilities.

Note: Once a notification is published, it cannot be retracted.

For more information, see Notifications.

Announcements

The Announcements feature allows admins to communicate important information across the organization.

Announcements can be used for:

• Product or process updates.
• New product launches.
• Learning celebrations.
• System downtime notifications.
• Learning journey completion reminders.
• Other organizational updates.

Note: Published announcements can be retracted or unpublished.

For more information, see Announcements.

Marketplace

The Marketplace provides integrations with content providers and web conferencing platforms.

Content Providers

• Go1
• O'Reilly
• Udemy
• LinkedIn
• OpenSesame

Web Conferencing

• Microsoft Teams
• Zoom
• Google Meet

Note: Activating a content provider may require details such as an API Key, Account Identifier, Account Name, Client ID, or Client Secret. The required information varies by provider.

Activating web conferencing integrations may require a Client ID and Client Secret. HRIS integrations require additional configuration steps, which are covered in separate technical documentation.

For more information, see Marketplace.

Settings

The Settings section provides configuration options for organization-specific requirements.

Depending on the organization's learning strategy, admins can configure:

• Single Sign-On (SSO)
• Organization branding
• Integrations
• Job roles and job levels
• Certificates
• Badges
• Points
• Dashboards
• Classroom prerequisites
• Skills

For more information, see Settings.

Support

The Support feature allows users to raise tickets for issues, errors, or other product-related concerns.

When raising a support ticket, provide:

• A description of the issue.
• An attachment, if required.
• The appropriate priority:
  • Urgent
  • High
  • Medium
  • Low

Support tickets raised by Managers, Authors, and Learners are routed to the Admin, who can forward them to the KREDO Super Admin at Tesseract.

Updates made to a support ticket are visible to the relevant users.

For more information, see Support.

Email Templates

Email Templates allow admins to configure emails sent for events such as:

• Welcome emails.
• Course assignments.
• Learning path assignments.
• Skill addition requests.
• Assignment notifications.
• Classroom deactivation.
• Other platform activities.

KREDO provides 70 configurable email templates across the following categories:

You can customize the:

• Email subject.
• Email message body.
• Email variables.
• Email banner.
• Signature.

These elements can be customized according to organizational branding guidelines.

For more information, see Email Templates.

Multiple Assign

Multiple Assign allows admins to assign multiple learning assets to users or groups efficiently.

You can assign:

• Courses
• Learning paths
• Virtual meetings
• Classrooms
• Resources
• Surveys
• Assignments
• External content

Learning assets can be assigned based on users, groups, job levels, roles, or job roles.

For more information, see Multiple Assign.

Email Builder

The Email Builder allows admins to create customized emails using the integrated Unlayer editor.

You can design emails using drag-and-drop components such as:

• Columns
• Headings
• Text
• Images
• Buttons
• Dividers

You can also add custom HTML if required.

The Email Builder supports column layouts from 1 to 5 columns and allows you to customize properties such as text color, background color, font weight, and font family.

Emails can be sent to users, groups, job roles, job levels, or roles individually or in bulk. You can also resend emails when required.

For more information, see Email Builder.

Reels

Reels allows admins to create short, engaging learning content for learners.

Reels can be used to present bite-sized information, simplify complex topics, encourage active learning, and provide an interactive learning experience.

For more information, see Reels.

Roleplay

Roleplay provides interactive simulations where users take on specific roles and participate in real-time scenarios.

It can be used to practice:

• Decision-making
• Communication
• Problem-solving
• Scenario-based skills

For more information, see Roleplay.

Video Creation

AI Video Creation allows administrators to create professional-quality videos from text inputs or uploaded files.

This feature simplifies content creation and helps admins develop engaging learning content without requiring advanced video-editing skills.

For more information, see Video Creation.

Manage Requests

Manage Requests allows admins to manage requests related to learner participation in learning activities.

For example, learners can self-nominate as potential trainers for classroom sessions, including users who are not already listed as trainers under Settings or Classroom Settings.

For more information, see Manage Requests.

Custom Roles

Custom Roles allow admins to create and manage roles with permissions tailored to organizational requirements.

Admins can define appropriate access and actions for different users, helping organizations manage permissions based on responsibilities.

For more information, see Custom Roles.

OJT - Evaluation

On-the-Job Training (OJT) provides a hands-on approach to learning by allowing learners to apply their skills in real-world work environments.

The OJT Evaluation feature helps assess learner performance during OJT and provides feedback to support improvement.

For more information, see OJT - Evaluation.

Question Bank

The Question Bank provides a centralized collection of questions for assessments and training.

It supports:

• Question pooling.
• Difficulty-level categorization:
  • Easy
  • Medium
  • Hard
• Topic-wise question organization.

This makes it easier to create structured and balanced assessments.

For more information, see Question Bank.

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