Getting Started
Support
Learn how to raise, update, and delete support tickets in KREDO.
The Support feature allows you to report technical issues, raise requests, and seek assistance during your learning journey.
This page covers:
- Raising a Ticket
- Editing a Ticket
Raising a Ticket
- Open Menu and select Support.
- Click Raise Ticket.
- Enter the ticket details in the Raise Ticket panel.
- Click Add to submit the ticket.
Subject and Description are mandatory fields.
Priority Levels
Select a priority based on the impact and severity of the issue.
| Priority | Description |
|---|---|
| Urgent | Critical issues that require immediate attention to prevent severe disruption to KREDO or essential learning activities. |
| High | Issues or requests that significantly affect learning activities. |
| Medium | Issues or requests that moderately affect KREDO usage or learning activities. |
| Low | Issues or requests with minimal impact on KREDO usage or learning activities. |
Once submitted, the ticket appears in the ticket list.
The Admin receives an email notification containing the ticket details and attempts to resolve the issue. If the Admin cannot resolve it, they can forward the ticket to the KREDO Support Team.
Editing a Ticket
- Select the relevant ticket row to open its details.
- Update the required information in the Raise Ticket panel.
- Click Update to save your changes.
Deleting a Ticket
- Open the relevant ticket.
- Click the Delete icon.