Support
Enable the Support permission to allow users assigned to a custom role to raise support requests, manage tickets, and track issue resolutions.
Support Permissions
Enable the Support toggle under Permissions to provide access to support ticket management features.
The following options can be enabled or disabled individually based on the requirements of the custom role.
Create and Edit Ticket
Allow users to create, update, and manage support tickets with relevant issue details and attachments.
Deleting Ticket
Allow users to permanently remove support tickets that are no longer required.
Note: Delete tickets only when they are no longer needed.
Ticket Forward
Allow users to forward or escalate support tickets to the appropriate team or department for resolution.
Detailed Ticket
Allow users to view detailed ticket information, including communications, updates, and resolution notes.