Redeeming Rewards

Admins can review reward redemption requests submitted by learners and approve them when the applicable business criteria are met.

Approve a Reward Redemption Request

1. Under Menu, click Rewards.
2. Click Redeem Status to view the list of reward redemption requests.
3. Review the redemption requests displayed in the list.
   The Redeem Status list displays:
   • Reward redemption requests submitted by learners.
   • Rewards and points requested for redemption.
   • Requests that have already been approved.
4. For the relevant learner request, click Approve under the Actions column.
5. The Please take a moment… confirmation window appears.
6. Click Yes to confirm the approval.
7. A success message appears confirming that the reward redemption request has been successfully approved.
8. The Actions column displays Approved for the approved request.

Once approved, the learner's Redeemed Points field displays the exact number of points approved for the reward.

Note: Reward approval confirms the learner's eligibility in KREDO. The actual reward distribution is handled outside KREDO according to the organization's reward distribution policy.

Related Topics

• Managing Rewards
• Creating Rewards
• Editing Rewards
• Rejecting Redeemed Reward Requests
• Deleting Rewards