Support

The Support feature allows learners to report technical issues, seek assistance, and track concerns encountered during their learning journey.

This page covers the following topics:

• Raising a Ticket
• Editing a Ticket
• Deleting a Ticket
• Viewing and Managing Ticket Comments

Access Support

1. From My Learnings, open Menu.
2. Select Support.

The Support page displays the available tickets and provides options to raise and manage tickets.

Raising a Ticket

1. On the Support page, click Raise Ticket.
2. Enter the required details in the Raise Ticket panel.
3. Click Add.
4. A success message confirms that the ticket has been raised successfully.

The new ticket appears on the Support page.

Editing a Ticket

1. On the Support page, click the row containing the ticket you want to modify.
2. Update the required details in the Raise Ticket panel.
3. Click Update.
4. A success message confirms that the ticket has been updated successfully.

Deleting a Ticket

1. On the Support page, click the relevant ticket row.
2. In the Raise Ticket panel, click the three-dot menu.
3. Select Delete.
4. When the confirmation pop-up appears, click Yes to proceed.
5. A success message confirms that the ticket has been deleted successfully.

Viewing and Managing Ticket Comments

The View More option allows learners to view the ticket status and comments related to issue resolution.

View Ticket Details

1. On the Support page, click the relevant ticket row.
2. Click the three-dot menu in the Raise Ticket panel.
3. Select View More.
4. Review the ticket status, which can be Open or Closed, and the comments added for issue resolution.

Add a Comment

1. In the ticket details, locate the Add Comment section.
2. Enter your comment.
3. Click Save.
4. A success message confirms that the comment has been saved successfully.

Edit a Comment

1. Locate the comment you want to modify.
2. Click the Pencil icon.
3. Update the comment in the Edit Comment box.
4. Click Update.
5. A success message confirms that the comment has been updated successfully.

Delete a Comment

1. Locate the comment you want to delete.
2. Click the Bin icon.
3. When the confirmation pop-up appears, click Yes to proceed.
4. A success message confirms that the comment has been deleted successfully.

Related Topics

• Resources — Learn how to access and view learning resources.
• Surveys — Learn how to participate in surveys and view completed surveys.

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