External Certificate

The External Certificate section allows administrators and managers to review certificate requests submitted by learners and take appropriate action.

External Certificate Approvals

Each request allows administrators to review the submitted certificate before approving or rejecting it.

Preview an External Certificate

1. Navigate to Menu > Manage Requests.
2. Select External Certificate Approvals.
3. Locate the required certificate request.
4. In the Certificate Preview column, click the eye icon.
5. Review the certificate details in the preview.

Approve an External Certificate Request

1. Locate the required certificate request.
2. Click Approve.
3. A Please take a moment confirmation pop-up is displayed.
4. Click Yes to confirm the approval.

A success message confirms that the certificate approval request has been approved successfully.

The status in the Action column changes to Request Approved.

Once the certificate request is approved by the administrator or manager, the learner receives a notification confirming the approval.

Reject an External Certificate Request

1. Locate the required certificate request.
2. In the Certificate Preview column, click the eye icon to review the certificate.
3. Review the certificate details.
4. Click Reject.
5. If prompted, provide a reason for rejecting the request.
6. Click Decline to confirm the rejection.

A success message confirms that the certificate approval request has been declined successfully.

The status in the Action column changes to Request Rejected.

Related Topics

• Manage Requests
• Skill Assets Enroll
• Skills Rating
• Classroom Approvals
• Trainer
• Article Approvals