Support
Editing Tickets
Update the subject and description of an existing support ticket in KREDO.
Users can update the details of a previously submitted support ticket when changes are required.
To edit a ticket:
- Go to Menu > Support.
- Select the ticket you want to edit from the Tickets list.
- Update the required Subject and Description.
- Click Update.
- A success message confirms that the ticket has been updated successfully.
- The updated ticket details appear in the Tickets list.
Column Definitions
The Tickets list includes the following columns:
| Column | Definition |
|---|---|
| Ticket ID | Displays the unique ID of the support ticket. |
| Raised By | Shows the name of the user who raised the ticket. |
| Subject | Displays the subject or issue reported in the ticket. |
| Priority | Indicates the priority level of the ticket: Urgent, High, Medium, or Low. |
| Created | Shows the date on which the ticket was created. |
| Status | Indicates the current status of the ticket: Open, Work in Progress, or Closed. |
| Forwarded | Indicates whether the ticket has been forwarded to another party: Yes or No. |