Support
Raising Tickets
Raise a support ticket in KREDO to report issues or request assistance.
Users can raise a support ticket to report issues encountered while using KREDO.
To raise a ticket:
- Go to Menu > Support.
- On the Support page, click Raise Ticket.
- Enter the Subject and Description.
- Subject and Description are mandatory.
- Select the appropriate Priority based on the severity of the issue:
- High: Issues or requests that significantly impact learning activities.
- Medium: Issues or requests that moderately impact the use of KREDO or learning activities.
- Low: Issues or requests that have minimal impact on the use of KREDO or learning activities.
- Urgent: Critical issues or emergencies that require immediate attention to prevent severe disruption to KREDO or essential learning activities.
- Click Add to raise the ticket.
- A success message confirms that the ticket has been raised successfully.
- The new ticket appears in the Tickets list.
- The STATUS of a newly raised ticket is Open.