View More Options in Tickets

The View More option allows users to view additional details of a raised ticket and manage responses through comments.

To view more details about a ticket:

1. From the Tickets list, click View More for the required ticket.
2. To add a response, click Add Comment.
3. Enter the required response in the comment box.
4. Click Save.
5. A success message confirms that the comment has been added successfully.
6. The recorded response appears in the list of comments.

Manage Comments

Users can manage their recorded responses using the available actions:

• Click Edit to modify a response.
• Click Delete to remove a response.

Related Topics

• Support
• Raising Tickets
• Editing Tickets
• Deleting Tickets
• Forwarding a Ticket