Support
Forwarding a Ticket
Forward a support ticket to the KREDO Experience Team for further assistance.
Users can forward a previously submitted support ticket to the KREDO Experience Team for further assistance.
To forward a ticket:
- Go to Menu > Support.
- Select the ticket you want to forward from the Tickets list.
- In the Raise Ticket panel, click the three-dot menu.
- Select Forward to forward the ticket to the KREDO Experience Team.
- The Please take a moment... confirmation pop-up appears.
- Click Yes to confirm.
- A success message confirms that the ticket has been forwarded successfully.
- In the Tickets list, the Forwarded column displays:
- Yes if the ticket has been forwarded.
- No if the ticket has not been forwarded.